Crazy Days at Metropolitan State Hospital — Internal Stimuli

One day, a new patient was brought to our ward. This is unusual primarily in that most of our patients were long-term, and there wasn’t a whole lot of turnover. People didn’t often get out or leave, so seeing new faces was unusual unless it was for an extremely-rare family visit or new recruits joining the visiting Christians. The new guy was an older man, who looked like an old southern gentleman, with shoulder-length grey hair and a chin-puff beard. I don’t know if he had a southern accent, as he didn’t speak.

Paranoid schizophrenics don’t all appreciate or understand eye contact and a hearty handshake, so I left him alone. He didn’t speak, and mostly paced back and forth along the day hall, a ritual I wasn’t about to interrupt.

Our largely-Haitian custodial staff (and some MHA’s) were in the obnoxious and dangerous habit of speaking French to each other on the ward. A normal person not fluent in French might have suspicions that they are being talked about. To a paranoid schizophrenic, this is not only an absolute certainty, but it provides proof of a conspiracy against them, feeding into any number of delusions and agitating them beyond belief. For this reason, the hospital had a strict English-only policy. The policy was sometimes just ignored, with the predictable result that French-speaking Haitians tended to get attacked at an alarming rate.

On more than one occasion, I found myself rescuing one or more Haitian rejects. It pissed me off and I wrote them up. Knowing the patient was set off unnecessarily may have led me to be even more gentle when I restrained a patient, even though I might want to punch the jerk who should have known better. I never did, of course, though I’ll admit being pretty slow on the draw if the patient wasn’t in danger of getting hurt.

Sometimes, though, a patient would be set off by nothing in particular. More accurately, nothing external, as schizophrenics often had a disjointed internal dialog that could upset them or tell them to do things. This was referred to as “responding to internal stimuli,” and would appear on incident reports where a patient would appear to go off for no discernible reason. Even with medication, some patients were subject to bouts with their internal demons, so on the ward, one’s guard was never entirely down.

As I sat in the day hall chatting to a patient about one of their problems, the new guy walked back-and-forth, back-and-forth in front of us. Nobody paid much attention, though I tried to keep an eye on “the Colonel,” as I thought of him, without it seeming obvious that I was keeping an eye on him, which can be a trigger for an episode. So mostly, I listened to his feet, and didn’t look at all.

The footsteps halted abruptly near enough where I could see his feet, even looking down. A lot happened at once — he reared back, and his foot came up. With a small measure of pride, I can say that my first thought was how I could keep the Colonel from hurting himself. With a larger measure of embarrassment, my second thought was “here comes a foot right for my FACE,” and since I didn’t want to knock the guy onto the concrete, I decided to lean back to minimize the blow and get kicked in the face. Decided is probably far too strong a word, as ruling out more potentially-harmful-to-the-patient options as his leg was in motion left me with very few choices of action, most of which involved a facially-visible shoe print.

Agitation breeds agitation, so a lot of the patients started yelling and getting upset. The Colonel lost his balance with the initial blow, his fists balled with rage, body shaking, face strangely impassive. I grabbed him and we fell to the ground together. “It’s okay,” I said calmly, “I won’t hurt you.”

Other MHA’s showed up and they walked him down to the restraint room. Since I’d been kicked, I was instead sent to the nurse, who looked at the tread on my face and said, “those look like Converse All-Stars.”


As they struggled to restrain him, the MHA’s noticed dollar bills on the floor of the restraint room, which had fallen out of the Colonel’s many pockets as he tried to wrestle free. He’d apparently had nearly $500 in small denominations crumpled and stuffed all over his person, which was inventoried and placed in safekeeping to be returned to him upon his release.

I didn’t see him for a while after that, but while I was sitting on the day porch, he marched out and fixed me with a wild-eyed look. I was wary, but not openly defensive. After a moment, he sat down next to me.

“Sorry about kicking you,” he said with a sigh. “Money just makes me so crazy.”

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Crazy Days at Metropolitan State Hospital – Getting Out

We didn’t wear uniforms or special clothes as Mental Health Assistants — aside from a general guideline about wearing comfortable clothing without accessories that could be stolen or used to strangle somebody, we dressed however we liked — for me, this generally meant jeans and a shirt that wasn’t too loose — which is what most of the patients wore. Most MHA’s were indistinguishable from patients, except sometimes they did slightly more work, and always had keys attached to their belt loops.

Therefore, the general assumption when walking around the grounds is that the people you see are staff. As a huge hospital, there were always people outside on the grounds here and there, and little reason to pay attention to them.

As I parked my car in the lot, I noticed a large man on a Harley cruise by. I looked up to see his back as he thundered by. Nothing remarkable in that. However, as I walked from my car to the front door, there he was again, cruising along in the same direction. That struck me as slightly odd. Just as I got to the front door, I heard the familiar engine noise of an approaching Harley, and this time caught a glimpse of the driver as he sped by. It was “Eugene,” a patient on my ward — a 350 pound, 6 foot 6, hallucinating Vietnam veteran.

I hurried upstairs, and located the nurse in charge of the ward. “Hey, I just saw…” I started.

“Eugene?” he finished for me.

“Yeah. I just saw him go by on a motorcycle. Does he have a day pass?”

“Nah,” the nurse said prosaically. “One of the Christians let him out. Apparently he just scared the Hell out of her, and she held the door open for him.”

“The Christians” is how we referred to a church group who would visit the ward. Their hearts were certainly in the right place, and they offered company to any of the ward’s residents who were interested. They’d play games or read Bible verses, and were generally well received. On the other hand, they were often woefully unprepared to deal with our tougher cases, sometimes mistakenly fed delusions, and were often a focus of attacks. When they were around, I usually kept an eye on them, as there were at least a few patients they’d agitate. Occasionally, there would be a new face, and sometimes they’d simply freak out, and beg to be let out of the ward.

The week before, I’d been on duty when one of the Christians ventured from their usual table to offer to read the Bible with “Ed,” who was generally quiet on his daily dose of thorazine. She took his lack of response as assent, so she sat down and started reading. Ed listened for about five minutes before screaming “Jesus killed my parents!” and launching himself at the poor woman. I was nearby, and caught his elbow before he punched her in the face, taking him down; even immobile in my grip, he refused to calm down, so I tied him down to a restraint bed.

By the time I got back out to the Christian table, she was gone, but one of her friends thanked me on her behalf, and offered to pray for me. I hadn’t expected her to be back.

However, she had been back, and Eugene, a huge and gentle man, had startled and frightened her so much, she had let him out. He’d never shown any sign of wanting to get out, nor ever asked for a day pass, or to go out to work.

“So, where’d Eugene get the motorcycle?” I asked the nurse.

“As far as anybody can tell, he stole it. He was a mechanic in Vietnam, apparently,” explained the nurse.

“So… Are we supposed to go get him? Or call the police?” Nobody was chasing him when I saw him, or, for that matter, appeared to be paying attention at all.

The nurse shrugged. “Well, you know Eugene. Unless he’s having an episode, he won’t hurt anybody or himself, and he’s really not capable of living on his own. Besides, he’s a volunteer, and he’s on the DNR list.”

Surprisingly, most of our patients were technically volunteers. It was more rare to encounter a patient who had actually gone through the legal process of being committed. Being a volunteer didn’t mean you could come and go as you pleased — you could fill out some paperwork, and you’d be released in 48 hours if there were no objections. The trick was that an objection was automatic, and the process of commitment would begin — so there was a class of patients who would apply to get out, then withdraw their request when threatened with commitment, often assured that they’d be released when they were truly ready.

Another class of patient included people who didn’t seem very dangerous, and for whom the hospital was a sort of home — people who would otherwise be mildly deranged homeless, living on the streets. Many of these people were on a “do not report” list, which meant that if they escaped or left the hospital, nobody made a fuss. They’d be granted a day pass and wander off, and nobody would look for them or report their loss to the police. Usually they’d be back some time after their medication wore off, a week to six months later, usually on their own, and occasionally brought by the police.

The nurse continued, “he’ll probably put the motorcycle back and come in when he gets tired. Hopefully whoever owns it won’t call the police, that would just mean more paperwork for us. Hey, why don’t you take a patient outside who hasn’t been in a while, and you can kind of keep an eye on Eugene, just in case?”

“Sure,” I said, and got about ten feet from the nurse’s station before “Melvin” drew me aside. Melvin was shy and quiet, slight of build and older, and I hadn’t talked to him much before.

“Do you think I can go outside?” he said hopefully. “I haven’t been outside in fifteen years.”

“Really? Wow. Sure, of course,” I said. “Let’s go.”

Melvin and I walked out and sat on the lawn. We watched Eugene buzz by several times, while Melvin smiled contentedly and picked blades of grass.

“So, Melvin,” I said, conversationally. “How come you haven’t been outside in so long?”

“I can’t get a pass to go out by myself,” said Melvin sadly. “And nobody will ever take me.”

“That’s … well, that’s too bad,” I replied. “How come?”

“Well,” he began, and hesitated. “I killed an MHA. Buried him in the woods over there.”

“Uh. Really?” I was a little surprised that nobody had mentioned this to me, but then again, I didn’t tell the nurse who I was taking outside, and we did have a number of dangerous patients on the ward. It could be true.  It might be that the hospital never even found out what actually happened. It could also be a delusion, but even then, if he thought he’d done it before, he might try something “again.”

“Yeah,” he said, a trace of regret in his voice.

I briefly assessed his small stature and thorazine-dimmed reflexes, and decided I wasn’t any worse off with him one-on-one than I was when vastly outnumbered in the ward. Eugene buzzed by a few times before Melvin spoke again. “Don’t worry,” he said, “I like you.”

Eugene went by a few more times. “It’s good to be outside,” Melvin said, standing up. “Do you think you’ll ever take me out again?”

I thought for a moment. “I don’t see why not,” I said honestly, “I’ll check with the nurse next week to see if we can head outside for a while again.”

“Even five minutes would be great,” said Melvin, as we went inside.

About an hour later, I looked up to see Eugene looming through the glass on the other side of the door. I walked over and unlocked the door for him, and stepped aside as he came in.

“Ran out of gas,” said Eugene.

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Crazy Days at Metropolitan State Hospital — Meet the Neighbors

Work wasn’t the only crazy thing going on for me, living in Waltham, Massachusetts seemed no more sane than spending all day — sometimes two — inside the wards.

I lived in a three bedroom apartment with four roommates, two of whom worked at the same hospital. It was a cheap, relatively run-down 4-apartment building owned by a guy who managed properties for other people, and had scraped together the cash for this place. None of us had much money, and we managed to get the rent reduced even further by agreeing to paint the kitchen ourselves and accepting the fact that we had no refrigerator. We never ended up painting the walls, though we did think about it, and the five of us squeaked by on a little dorm fridge with a capacity under two cubic feet.

The apartment was infested in a way that I’ve never seen an apartment infested before or since. Roaches seemed to be everywhere, at all times. Although they mostly disappeared with a faintly horrifying clicking whenever the lights were turned on, there were always a healthy amount around and underfoot. Other insects abounded, and every shower was preceded by a ritual that involved trying to rinse down the drain the smattering of insects that managed to find their way inside the tub and onto the shower curtain. This was true even if only a few minutes elapsed between the last shower and your own.

It’s amazing what one can get used to. We simply kept all food items tightly sealed, and what couldn’t be thoroughly sealed got crammed in the little fridge whether it actually needed refrigeration or not. Early on, we made a few calls to the landlord, who promised to fumigate, but not much happened.

We met our downstairs neighbors first, which included “Rose,” who appeared to be a single mother in her 50s or 60s with a group of somewhere between 5 and 10 adult children, their spouses and/or girlfriends, all living in an apartment approximately the same size as ours, which was at capacity with 5. I first met her when returning from second shift, around eleven. She was in front of the apartment in a folding chair, drinking something out of a paper bag.

Across the street, her son emerged from underneath a 70’s-era rustbucket of a car holding a muffler with the entire 6-foot-long exhaust pipe attached, waving it over his head. “Hey, ma! I think I know what’s wrong with the car!” he yelled triumphantly, waving the exhaust assembly like a flag.

She looked at me, and said without irony, “that boy’s mechanically inclined.”

I ran into her again the next day when I went to a Shell station to put some gas in my car; she was sitting in the attendant booth, reading a magazine. I paid her, and she recognized me, and said hello, and confided that the Exxon a little down the street was a little cheaper, and they were having a special on oil. I needed oil, so I thanked her, and planned to pick some up.

After work, I headed to the Exxon to pick up the oil, and there she was, in the attendant booth. “Oh good,” she said, “I’m glad I told you about that.” It had been a long day, so instead of asking if she’d quit her job to join a different gas station, I headed home.

I had picked up an early shift the next day, so on the way to work, I stopped by a Texaco to get a convenience-store style lunch in a microwavable container, and there she was again. “Hi!” she said, as if I should expect her to be working in every gas station in the greater Waltham area.

“Wow,” I said, “in how many places do you work?”

“Five,” she said. “All part time. Takes all damned day, but I’ve got a family to feed.”


After a long double shift, I drove home. Not many people are out late at night, but there was a man walking his dog. Just as I was driving up, he pointed toward the street, saying something to the dog. The dog danced into the street, watching its owner excitedly, as if expecting something to be thrown.

I swerved to avoid hitting the dog; since a car was coming the other way, I had little choice but to swerve up on to the sidewalk, narrowly missing the man. Momentum carried my car up and onto the lawn of a corner house. I could feel the car sinking in the wet lawn and mud underneath; afraid of getting stuck, instead of stopping, I eased on the gas, moving off the lawn, over the sidewalk, and ultimately back onto the street where I was.

Checking my rear view mirror, I saw a house with splashes of mud and sod across its facade and big picture window, deep furrows where tires had torn across the lawn… and a man scolding his dog.

I didn’t stop, I’m sorry to say, but the next day, guilt got the better of me and I visited the house to apologize and see what I could do to fix the lawn. It was a little after noon, and a tired-looking man answered the door. As I launched into my explanation, he seemed to wake up a little, and said, “wait, what?”

I explained again about the dog, and how I’d trashed his lawn.

“Oh thank god,” he said. “I thought I’d done that and blacked it out.”


My roommates and I were invited over to meet our adjacent neighbors, whom we ran into out front while talking to Rose and a few of her clan over beers. They were a nice Indian couple. Only two of us could go, the other roommates having to work.

They opened their apartment door to one of the more amazing things I’ve ever seen. Their walls, floor, and ceiling were crawling with insects. It was a swirling, disorienting feeling, like all the surfaces were constructed entirely of roaches.

“Tom,” my roommate, simply said, “Oh. My. God.”

It was suddenly, horrifyingly obvious why our apartment was overrun, and why our best amateur efforts at eradicating our own insect scourge appeared to have no affect whatsoever.

“Please be careful not to step on them,” our neighbor said, using a broom to gently sweep us an insect-free path to the table. “We believe in the sanctity of all life.”

I couldn’t think of anything to say. Tom and I walked dumbly to the table. I brushed off my chair and sat down, fascinated as the bugs occasionally crawled over our hosts, who made every effort not to hurt them.

“Welp,” said Tom. “I gotta go. I … just have to. Nice meeting you!” and he bolted for the door.

“Would you like some tea?” the woman asked me.

“Well, I…” while I had gotten used to cleaning every cup before I used it in our own place, this was a bit much for me. It was like being inside the Smithsonian roach exhibit, intended to demonstrate what a roach population would look like in a typical kitchen if a few generations all survived to adulthood.

Tom leaned back in the door. “He has to go, too.”

And we still had one neighbor yet to meet.

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Crazy Days at Metropolitan State Hospital — How Did I Get Here?

After a while of seeing the same people in the hospital day after day, they began to trust me more and more. I did what I could to earn that trust, being a patient advocate whenever I could, listening when I could and never being argumentative. When I occasionally did have to restrain a patient (usually because they were in a violent altercation with another patient, or much more rarely, another Mental Health Assistant/MHA) I did so as gently as I could, trying to calm things down, rather than add fuel to the fire.

Nearly every possible psychiatric diagnosis was represented in our ward. The majority were schizophrenic — which, for the layman, is not the same as a “multiple personality disorder” which is actually extremely rare. Schizophrenia is simply a collection of dysfunctional symptoms that include delusions, hallucinations (mostly auditory), and incomprehensible thought, speech, and behavior. Some patients could be quite lucid when taking their anti-psychotic medications, usually only for a few weeks at a time. Others made no sense ever, but still seemed to appreciate somebody to talk to.

One older gentleman, “Bill,” who had been in the ward for more than fifty years, was often lucid enough to work in a program outside the ward. For much of the day, he’d be gone, but he’d always greet me cheerily with, “I’m an ugly man, Jimmy.” (Jimmy isn’t my name, but he always called me Jimmy.) “I’m an ugly son of a bitch.” One day, he came back from “work” early, clearly frightened.

“What’s wrong?” I asked.

“Well, I was working, and then I saw Jesus outside, following me in his black limousines. That bastard has it in for me, Jimmy.” He paused, and explained, “that’s really why I’m here. You see, when I was a young man, a witch turned to smoke, and flew up my butt. She made me say ‘bugger off!’ to God.”

I’m not quite following this, of course.

“God forgave me, he’s a pretty good guy, but Jesus didn’t. So now he follows me around in his black limousines. So when I see him, I know it’s time to hide out here until he gives up for a while.” Then, with a wink, “I’m an ugly man, Jimmy. An ugly man.”

“I’m here,” piped up “Terrence,” from the day hall, tapping his empty pipe on the chair, “because I spent far too much time in the orient languishing about in opium dens. I fear it has affected my cognition. So my advice to you, Jimmy, is that if an oriental sorceress speaks to you through your teeth and tells you to smoke opium, try to ignore her! I wish I had.” He continued speaking, but his words sounded less and less like English (or any language.)

“Sarah” called me over to where she was sitting in the day hall. She had also been there for the better part of 50 years. “Do you think,” she said, in a low voice, “they put Spanish Fly in the Kool-Aid to make us horny?”

“I don’t think so,” I mused. “Seems like that would be an expensive thing to do. Want me to try the Kool-Aid?”

“Yes I do,” she said enthusiastically. “you should probably stay right here, just in case it works.”

“Gary” was diagnosed with schizophrenia as well as extreme borderline personality disorder. Borderline personality disorder, is not somebody “on the borderline of having a personality disorder or not,” it’s actually a personality disorder that involves borderlines — often perceiving things in black and white, all or nothing. It was colloquially referred to as “AD,” or “asshole disorder,” because they were some of the most difficult patients to relate to.

I’d often find Gary sweeping, and make an effort to talk to him. “How are you doing, Gary?”

“I don’t think anybody likes me,” Gary answered. “I think they hate me. You like me, don’t you? You probably hate me. Why do you always leave me? Why can’t you just stay here and talk to me all day? I hate you.”

“Well, you’re doing a pretty good job with the sweeping, there, Gary.”

“Yeah, I like to sweep because it’s the only thing I’m good at. Sweeping. I suck at everything else. That’s why everybody hates me. Except you. You like me. Because I sweep. Except I suck at sweeping. That’s why you hate me.” Gary continued sweeping, not looking at me once.

“Right, well, I’ll see you later, Gary.” We had a lot of similar conversations.

“Male help!” was called, so I ran back out to the day hall. Everybody was leaving the porch area, and my supervisor explained what was going on.

“Eugene” was a 350 pound, six foot six Vietnam veteran. Although huge, my general impression of him was as a nice, gentle man, although I never actually heard him say anything coherent. When he spoke, his words were hopelessly jumbled, but he’d speak as if you understood, then fold his hands together, and stare for hours at a time. At the moment, he had barricaded himself behind an upturned table and a few couches, and would occasionally shout something. I think I could make out “Viet Cong,” but not much else. Eugene had a pile of chairs, and when somebody peeked through the doorway, he’d throw them with devastating force.

Five MHA’s gathered, including my supervisor. “One thing we could do, is keep peeking in until he runs out of chairs, or tires himself out, and then we all charge him, and take him down. He’s very strong, so we’ll have to hold his arms and legs and head, as hard as we can, and drag him out.”

“I don’t think we want to be perceived as the enemy,” I pointed out.

“Fine,” he said, “you figure out how to get him out of there. But do it fast, before he hurts himself.”

“Eugene?” I called from around the corner.

He answered with some incomprehensible shouting.

“I’m coming in! COVER ME!” I shouted, and ran onto the porch. As I ran toward him, I saw his head pop up, and he made a frantic “come here” gesture. I vaulted the pile of tables and chairs and landed beside him in the makeshift fort. He wrapped his huge arm around me, then gave me a hug. Another string of incomprehensible words, but he seemed relieved, and peeked out of the fort.

“I didn’t see any more out there,” I said, “I think they may have moved off to the north.”

Eugene thought about this, and nodded, his eyes still on the length of the porch. He stood up slowly, and helped me to my feet. He spoke again, and I could barely decipher the words, “I took way too much acid.”

Together, we walked off the porch and into the day hall as calmly as could be. The other MHA’s had retreated to the far end of the day hall, and I waved as Eugene and I walked to the dorms. I dropped him off at his bed, and walked back.

“We should probably go and restrain him,” said one of the MHA’s. “He’s just had an episode.”

“You go ahead and try that,” said my supervisor. “And Jimmy” (pointing at me) “and Eugene will both beat you to death with chairs.”

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Free Antivirus Software

For a while, I worked for an antivirus software company, which leads me to understand malware and viruses better than most. Antivirus software is the rare category of software that I’ll not just pay for, but keep paying for, because antivirus software is software that continually costs money to maintain. Somebody has to keep virus signatures and detection methods up to date, or the software quickly decays and becomes worthless — unlike some software which I’ve been using for more than ten years without changing — once it works, it works.

Open source anti-virus software is a particularly rare category of software because of the resources it takes (not to mention the possibility that virus authors will examine the anti-virus code to help their creations elude detection.) With this in mind, anti-virus software tends to be heavily commercial, heavily advertised, and it’s difficult to find the free solutions that are out there. Luckily, there are a few good ones, which work well for those of us who would prefer to avoid spending money we don’t have to, especially on systems that aren’t at much risk.

MoonSecure is the first one on my list. It’s a real-time scanner built on the ClamAV engine, which is quite a good Unix scanning engine in its own right.  ClamAV has Windows binaries and a periodic scanning engine as well, but lacks the “real-time” scanning component, which is probably more appropriately termed “scanning on the fly.”  By all appearances, it’s entirely non-commercial, and it’s the only one in this list that installs cleanly on a server version of Windows without complaint.

ClamAV deserves its own mention, because it has its own Windows binaries and also installs on a server and is non-commercial in nature.  Also, according to the MoonSecure people, MoonSecure is developing their own engine.

Grisoft’s AVG is next on the list, free for non-commercial use, and supported by its more-capable, non-free counterparts.  It does a decent job on a desktop; it won’t install on a server.  You have to get a license key and have a valid email address.

Avast! is similar in many ways, being free, and supported by its professional non-free counterpart.  Once a year or so, you have to get a new license number — which is free.  Despite its weird annual license renewal and terrifically loud “virus database updated,” I do have a particular fondness for this one.

Avira’s Antivir fits neatly into the same category.  However, it also has a daily pop-up that’s quite irritating.  It’s not too hard to disable, frankly, but it might be violating their license.   I’d pick something else for this reason alone, but otherwise, not too bad.

PC Tools Antivirus is also in the same category, and pretty decent all around.  Having used it the least, I don’t have a lot to say about it, but I include it here for completeness.

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